Terms of Service

1. Agreement

These Terms govern your access to and use of Closr, operated by OJH Consulting Sdn Bhd (Registration No. 202401007723 (1553573-U)) (“Closr”, “we”). By creating an account or using the Service you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

2. Accounts

• You must be at least 18 and provide accurate registration details.
• You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly about any unauthorised use.
• You are responsible for your team members’ use of the Service under your organisation.

3. Plans, trials, and billing

• Paid plans are billed in advance on the cycle you select. Fees are quoted exclusive of taxes unless stated otherwise.
• Free trials require no payment details and take no payment. One trial per account. At the end of the trial period access to paid features stops unless you choose a plan and subscribe — nothing is charged automatically, and there is no card on file to charge. The trial end date is shown in the app throughout.
• Subscriptions renew automatically until cancelled. Cancel any time in Settings → Billing; access continues to the end of the paid period.
• Except where required by law, fees already paid are non-refundable.
• Some AI features consume usage allowances included with your plan. Exceeding an allowance may pause those features until the next cycle or until additional usage is purchased.
• We may change pricing with at least 30 days’ notice, effective at your next renewal.

4. Acceptable use

You agree not to:

• Send unsolicited bulk email, or use the Service in breach of anti-spam, telemarketing, or do-not-call rules that apply to you.
• Record any meeting or call without the consent required in the participants’ jurisdictions.
• Upload unlawful, infringing, or malicious content, or attempt to breach, probe, or overload the Service.
• Reverse engineer the Service, resell it, or use it to build a competing product.
• Use the Service to process sensitive categories of data — health, financial account, government identifier, or similar — unless we have agreed to it in writing.

We may suspend accounts that put the Service, other users, or our provider relationships at risk, and will restore access once the issue is resolved.

5. Your data and content

• You own your content and the data in your connected accounts. You grant us the limited licence needed to host, process, and transmit it in order to run the Service for you.
• You are responsible for having a lawful basis to process the personal data you put into Closr, including data about the people who book with you.
• Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.
• You can export your data at any time while your account is active.

6. AI features

Closr generates transcripts, summaries, briefs, drafted email, risk scores, and voice responses using AI. These outputs are probabilistic and can be inaccurate, incomplete, or unsuitable. Review AI output before you rely on it, send it, or act on it. We make no warranty as to the accuracy of AI output, and you remain responsible for anything sent or decided from your account.

We do not use your content to train generalized AI models — see the Privacy Policy.

7. Third-party services

Closr connects to services such as Google, Microsoft, Zoom, and payment providers. Your use of those services is governed by their own terms, and their availability and behaviour are outside our control. We are not liable for a third-party service changing, restricting, or terminating its API.

8. Availability

We aim for high availability but do not guarantee uninterrupted service except where an Enterprise agreement states a specific SLA. We may perform maintenance and will give notice of planned downtime where practicable.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for material breach of these Terms, for non-payment, or where required by law — with notice where reasonably possible. On termination we delete your data as described in the Privacy Policy.

10. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

12. Indemnity

You will indemnify and hold us harmless against claims arising from your content, your use of the Service in breach of these Terms, or your breach of law — including claims about meeting recordings made without the required consent, or email sent through Closr.

13. Changes to these Terms

We may update these Terms. Material changes take effect 30 days after we post them or notify you, and continuing to use the Service after that means you accept them.

14. Governing law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute, without regard to conflict-of-laws rules.

15. Contact

OJH Consulting Sdn Bhd (202401007723 / 1553573-U), Malaysia — team@ojhconsulting.com.