1. What cookies are
Cookies are small text files a website stores in your browser. Similar technologies include browser storage (such as localStorage) and small scripts or pixels that report when a page is viewed. In this policy we call them all “cookies”. Some are essential — the site cannot work without them. Others are optional, and we only use them unless you decline.
This policy applies to our website at aiclosr.ai, the Closr app and booking pages. It forms part of our Privacy Policy, which explains how we handle the personal data cookies collect.
2. Essential cookies
These are always on, because without them you could not sign in or keep your choices. They are not used for analytics or advertising.
| Cookie | Purpose and lifetime |
|---|---|
__session | Keeps you signed in to Closr securely. Set when you sign in; lasts up to 30 days, or until you sign out. |
closrConsent | Remembers whether you accepted or declined optional cookies, so we don’t ask on every visit. Lasts 1 year. |
closr.locale (browser storage) | Remembers the language you picked for the site. Stays until you clear your browser storage. |
| Security and payment cookies | When you sign in, Cloudflare Turnstile may check that you are a person rather than a bot; when you pay, Airwallex’s secure payment form may set cookies to prevent fraud. These are set by those providers under their own policies. |
Inside the app we also use browser storage to remember interface preferences — such as a collapsed sidebar, a selected view or an unsent draft. This stays on your device and is not used to track you.
3. Analytics cookies (optional)
Our own first-party analytics tell us which pages people visit, how they move through the site and where they click, so we can improve it. The data stays with us and is not shared with advertising networks.
| Cookie | Purpose and lifetime |
|---|---|
closrtk | An anonymous, random visitor ID, so repeat visits can be counted as one visitor. Lasts 1 year. |
closrvt | A signed token that pairs with the visitor ID to stop it being forged. Lasts 1 year. |
closrsid | Groups the pages of one visit together. Ends after 30 minutes without activity. |
If you decline, these cookies are not set, the analytics script stops collecting, and what it had already collected from your browser is erased.
4. Advertising cookies (optional)
When we advertise on Google, we use the Google tag to measure whether a visit that came from one of our ads leads to a sign-up or an enquiry. This lets us see which ads work without sending Google your name, email address, phone number or anything you typed into a form.
| Cookie | Purpose and lifetime |
|---|---|
_gcl_au and other Google cookies | Set by Google to link an ad click to a later sign-up or enquiry. Lifetimes are set by Google — see how Google uses cookies. |
closrNewSignup | A one-time marker set when you create an account, so the sign-up is counted once. Deleted when it is used, or after 1 hour. |
If you decline, or your browser sends a Global Privacy Control signal, the Google tag runs in a restricted mode that sets no advertising cookies.
5. Your choices
- Cookie banner. The first time you visit our website you can accept or decline optional cookies. “Cookie details” in the banner lists them.
- Changing your mind. To change your choice, clear the
closrConsentcookie (or all cookies for aiclosr.ai) in your browser; the banner will appear again on your next visit. - Global Privacy Control. If your browser sends a GPC signal, we treat it as declining optional cookies.
- Browser settings. Most browsers let you block or delete cookies. Blocking essential cookies will stop you signing in.
6. Cookies on our customers’ websites
Closr customers can add a Closr chat or voice widget, booking page, form or visitor tracker to their own websites. On those sites, Closr sets cookies like the analytics cookies above on the customer’s behalf, to show the customer who visits their site and to run the widget. The website owner decides whether to use these tools and is responsible for telling their visitors and asking for consent. Our tracker honours a declined closrConsent choice and Global Privacy Control. To ask about cookies on such a site, contact the site’s owner.
7. Changes to this policy
We update this policy when we add, remove or change a cookie, and change the “last updated” date above.
8. Contact
Questions about cookies: team@ojhconsulting.com. OJH Consulting Sdn Bhd (202401007723 / 1553573-U), Malaysia.