Every AI call is stored with its transcript, audio, and an AI analysis. Containment, latency, and CSAT roll up across calls — and unanswered questions become a list of things to add to the knowledge base.
Record, transcript, audio, and analysis per call, with a detail page you can share internally.
Containment, p95 latency, and CSAT — measured from the calls themselves.
Questions the agent couldn't answer are collected across calls, so the knowledge gap is a to-do list rather than a mystery.
Web and phone conversations both land here.
Each call gets a summary, sentiment, escalation reason, and knowledge gaps.
The Improve view groups recurring misses so one knowledge-base edit fixes many calls.
Everything calls & analytics includes today.
These share the same contact record, so nothing has to be wired together.
Everything above runs in one product, on one plan, from one dashboard.
7-day Pro trial, no card required. Set up in under three minutes.